All items sold on motormodz.com, except Services, are covered under the motormodz smooth return policy.
motormodz smooth return policy:
Defective, wrong or incomplete items can be returned* within 7 days for refund or exchange, see further below for details. The number of days are counted from the date you received the item to the post stamp date on the return parcel.
(*in some cases of damage or expiration, return of items(s) is not necessary, your friendly motormodz contact will advise you)
When can a product be returned or refunded?
Please check if your situation qualifies as per below table, contact motormodz if you’re not sure (contact details further below):
|Reason||new||sealed||Complete (as received)||Not damaged||Labels/tags attached|
|Not as advertised||X||X||X||X|
|Wrong item||X||X (unless not clear from box/packaging)||X||X||X|
|Change of mind||X||X||X||X||X|
|Doubt on authenticity||X|
Step1: Take a picture or make a short movie and send to firstname.lastname@example.org
Step 2: motormodz staff will contact you to arrange next steps. In case the item needs to be physically returned, please wrap the product in the original package, complete with accessories and purchase invoices.
Step 3: print the shipping label emailed to you by motormodz and attach on package ensuring it is clearly visible
Step 4: make package available for collection or drop package off at collection point as per shipping instructions.
If you need to contact us, please do so on
motormodz Sdn. Bhd. Returns department Unit 3A-01A, Glo Damansara No 699, Jalan Damansara 60000 Kuala Lumpur Malaysia